HP Poly Studio Desktop - Supported Devices
Supported and Compatible Definitions
- Fully Supported - devices that are fully tested and fully supported.
- Compatible - devices that are deemed to be compatible and fully supported, but haven't been fully tested.
- Compatible with limited support - devices that are deemed to be compatible and for which limited support is provided, but haven't been fully tested.
- Not compatible - devices that are not compatible and not supported.
- Not applicable (N/A) - device compatibility is not applicable.
IMPORTANT: To use Cisco Jabber or Avaya softphones with HP Poly Studio Desktop, uninstall any version of Plantronics Hub that's installed on your computer.
Note: Studio Desktop does not provide the Call Control integration support for cameras.
Headsets
| Microsoft Teams | Zoom | Cisco Webex | Cisco Jabber (versions 12.9 and 14.3 only) | Avaya Workplace (version 3.36 only) | Avaya one-X Agent (version 2.5.16 only) | |
|---|---|---|---|---|---|---|
| Poly Blackwire 3200 Series Poly Blackwire 3300 Series | Compatible | Compatible | Fully supported | Fully supported | Compatible | Compatible |
| Poly Blackwire 5200 Series Poly Blackwire 7225 Series | Compatible | Compatible | Compatible with limited support | Compatible with limited support | Compatible with limited support | Compatible with limited support |
| Poly Blackwire 8225 Series Poly Blackwire 8225-M Series | Compatible | Compatible | Compatible | Compatible | Compatible | Compatible |
| Poly DA70 Poly DA75 Poly DA80 Poly DA85 Poly DA90 Poly EncorePro 300-QD Series (Poly DA) Poly EncorePro 500-QD Series (Poly DA) Poly EncorePro 700-QD Series (Poly DA) | Compatible | Compatible | Compatible | Compatible | Fully supported | Fully supported |
| Poly EncorePro 300 USB Series Poly EncorePro 515 USB (HW515/EP515) Poly EncorePro 525 USB (HW525/EP525) Poly EncorePro 535 USB Poly EncorePro 545 USB (HW545/EP545) Poly EncorePro 715 USB Poly EncorePro 725 USB | Compatible | Compatible | Compatible | Compatible | Compatible | Compatible |
| Poly MDA400 Poly MDA524 QD Poly MDA526 QD Poly Savi 700 Series Poly Savi 700-M Series Poly Savi 7200 Series | Compatible | Compatible | Compatible with limited support | Compatible with limited support | Compatible with limited support | Compatible with limited support |
| Poly Savi 7300 Office Series Poly Savi 7300 UC Series | Compatible | Compatible | Compatible | Compatible | Compatible | Compatible |
| Poly Savi 7400 Office Series | Compatible | Compatible | Fully supported | Fully supported | Fully supported | Fully supported |
| Poly Savi 7400 UC Series Poly Savi 8200 Office Series Poly Savi 8200 UC Series | Compatible | Compatible | Compatible | Compatible | Fully supported | Fully supported |
| Poly Savi 8400 Office Series | Compatible | Compatible | Fully supported | Fully supported | Compatible | Compatible |
| Poly Savi 8400 UC Series | Compatible | Compatible | Compatible | Compatible | Fully supported | Fully supported |
| Poly Sync 10 Series Poly Sync 20 Series Poly Sync 40 Series Poly Sync 60 Series Poly Voyager 4200 Office Series Poly Voyager 4200 UC Series | Compatible | Compatible | Compatible with limited support | Compatible with limited support | Compatible with limited support | Compatible with limited support |
| Poly Voyager 4300 Office Series Poly Voyager 4300 UC Series | Compatible | Compatible | Fully supported | Fully supported | Fully supported | Fully supported |
| Poly Voyager 5200 UC Series Poly Voyager 6200 UC Series Poly Voyager 8200 UC Series Poly Voyager Focus UC | Compatible | Compatible | Compatible with limited support | Compatible with limited support | Compatible with limited support | Compatible with limited support |
| Poly Voyager Focus 2 UC | Compatible | Compatible | Compatible | Compatible | Compatible | Compatible |
| Poly Voyager Free 20 | Compatible | Compatible | Compatible with limited support | Compatible with limited support | Compatible with limited support | Compatible with limited support |
| Poly Voyager Free 60 Poly Voyager Legend 30 Poly Voyager Legend 50 Poly Voyager Surround 80 UC Poly Voyager Surround 85 UC | Compatible | Compatible | Compatible | Compatible | Compatible | Compatible |
| Dell Premier Wireless ANC Headset Dell Pro Stereo Headset WH3022 Dell Pro Wireless Headset WL5022 | Compatible with limited support | Compatible with limited support | Compatible with limited support | Compatible with limited support | Compatible with limited support | Compatible with limited support |
Headset Connection Management Support
| Bluetooth | USB Cable | USB Adapter | Office Dock | |
|---|---|---|---|---|
| Poly Blackwire 3200 Series Poly Blackwire 3300 Series Poly Blackwire 5200 Series Poly Blackwire 7225 Series Poly Blackwire 8225 Series Poly Blackwire 8225-M Series Poly DA70 Poly DA75 Poly DA80 Poly DA85 Poly DA90 | N/A | Fully supported | N/A | N/A |
| Poly EncorePro 300-QD Series (Poly DA) Poly EncorePro 500-QD Series (Poly DA) Poly EncorePro 700-QD Series (Poly DA) | N/A | N/A | Fully Supported | N/A |
| Poly EncorePro 300 USB Series Poly EncorePro 515 USB (HW515/EP515) Poly EncorePro 525 USB (HW525/EP525) Poly EncorePro 535 USB Poly EncorePro 545 USB (HW545/EP545) Poly EncorePro 715 USB Poly EncorePro 725 USB Poly MDA400 Poly MDA524 QD Poly MDA526 QD | N/A | Fully Supported | N/A | N/A |
| Poly Savi 700 Series Poly Savi 700-M Series | N/A | N/A | Compatible with limited support | Compatible with limited support |
| Poly Savi 7200 Series | N/A | N/A | Compatible with limited support | N/A |
| Poly Savi 7300 Office Series | N/A | N/A | N/A | Fully supported |
| Poly Savi 7300 UC Series | N/A | N/A | Fully supported | N/A |
| Poly Savi 7400 Office Series | N/A | N/A | N/A | Fully supported |
| Poly Savi 7400 UC Series | N/A | N/A | Fully supported | N/A |
| Poly Savi 8200 Office Series | N/A | N/A | N/A | Fully supported |
| Poly Savi 8200 UC Series | N/A | N/A | Fully supported | N/A |
| Poly Savi 8400 Office Series | N/A | N/A | N/A | Fully supported |
| Poly Savi 8400 UC Series | N/A | N/A | Fully supported | N/A |
| Poly Sync 10 Series Poly Sync 20 Series Poly Sync 40 Series Poly Sync 60 Series | Not Compatible | Fully supported | Fully supported | N/A |
| Poly Voyager 4200 Office Series Poly Voyager 4200 UC Series | Not Compatible | N/A | Compatible with limited support | Compatible with limited support |
| Poly Voyager 4300 Office Series | Not Compatible | Fully supported | Fully supported | Fully supported |
| Poly Voyager 4300 UC Series | Fully supported | Fully supported | Fully supported | Fully supported |
| Poly Voyager 5200 UC Series | Not Compatible | N/A | Fully supported | Fully supported |
| Poly Voyager 6200 UC Series Poly Voyager 8200 UC Series | Not Compatible | N/A | Compatible with limited support | N/A |
| Poly Voyager Focus UC | Not Compatible | N/A | Compatible with limited support | Compatible with limited support |
| Poly Voyager Focus 2 UC | Fully supported | Fully supported | Fully supported | Fully supported |
| Poly Voyager Free 20 | Fully supported | N/A | Compatible with limited support | N/A |
| Poly Voyager Free 60 Poly Voyager Legend 30 Poly Voyager Legend 50 | Fully supported | N/A | Fully supported | N/A |
| Poly Voyager Surround 80 UC Poly Voyager Surround 85 UC | Fully supported | Fully supported | Fully supported | N/A |
| Dell Premier Wireless ANC Headset Dell Pro Stereo Headset WH3022 Dell Pro Wireless Headset WL5022 | Not Compatible | N/A | Fully supported | N/A |
Notes: Devices that Support Pairing with Bluetooth Direct
Bluetooth Direct enables you to pair your supported Poly device quickly without the need for a USB adapter on HP laptops only.
HP Poly Studio Desktop 2.0 supports the use of Bluetooth Direct to pair the following devices on HP laptops.
IMPORTANT: All Windows 10 and Windows 11 HP laptops support Bluetooth Direct but some HP laptops may not have full mute sync support without updated Bluetooth audio drivers.
Headset Accessories
| Bluetooth | USB | USB Adapter | Office Dock | |
|---|---|---|---|---|
| Poly BT600 Bluetooth USB adapter | N/A | Fully supported | N/A | N/A |
| Poly BT700 Bluetooth USB adapter | N/A | Fully supported | N/A | N/A |
| Poly Savi D200 USB Adapter | N/A | Fully supported | N/A | N/A |
| Poly Savi D400 USB Adapter | N/A | Fully supported | N/A | N/A |
| Poly Savi Office Base CD | N/A | Fully supported | N/A | N/A |
| Poly Savi Office Base CDM | N/A | Fully supported | N/A | N/A |
| Poly Voyager Office Base 8 | N/A | Fully supported | N/A | N/A |
| Poly Voyager Free 20 Charge Case | N/A | Fully supported | N/A | N/A |
| Poly Voyager Free 60 Charge Case | N/A | Fully supported | N/A | N/A |
| Poly Voyager Free 60+ Charge Case | N/A | Fully supported | N/A | N/A |
Connection Management Support
Studio Desktop supports the following devices for connection management using Bluetooth, a USB cable, a USB adapter, or an office dock.
IMPORTANT: Studio Desktop supports connection management for cameras using a USB cable connection only. Studio Desktop does not support connection management for cameras using Bluetooth, USB adapters, or office docks.
Supported Cameras
- Poly EagleEye Cube USB
- Poly Studio E70
- Poly Studio P5, Studio P15, Studio P21 (support for Poly Studio P21 is deprecated in Studio Desktop 2.0 and later)
- Poly Studio R30
- Poly Studio USB
- Poly Studio V12, Poly Studio V52, Poly Studio V72
Supported HP Cameras
- HP 435 FHD Webcam, HP 430 FHD Webcam
- HP 625 FHD Webcam, HP 620 FHD Webcam
- HP 965 4K Streaming Webcam, HP 960 4K Streaming Webcam
Deprecated Support
HP Poly Studio Desktop no longer provides support for the following platforms and devices:
| Device | Version support was removed |
|---|---|
| Poly Studio P21 | HP Poly Studio Desktop 2.0 |
| Intel Based Apple PCs | HP Poly Studio Desktop 2.0 |
Supported UC Softphone Clients
HP Poly Studio Desktop supports a range of UC softphones depending on your operating system, the Studio Desktop version installed, and the device connectivity.
IMPORTANT: To use Cisco Jabber or Avaya softphones with Studio Desktop, uninstall any version of Plantronics Hub that's installed on your computer.
Supported UC Softphone Clients on Studio Desktop with Windows (2.1 and later)
| UC Softphone Client | USB | Bluetooth Direct |
|---|---|---|
| Microsoft Teams Latest Version | Yes | No |
| Zoom Latest Version | Yes | Yes |
| Cisco Webex Latest Version | Yes | No |
| Cisco Jabber Versions 12.9 and 14.3 only | Yes | No |
| Avaya Workplace Versions 3.36 only | Yes | No |
| Avaya One-X Agent Versions 2.5.16 only | Yes | No |
Supported UC Softphone Clients on HP Poly Studio Desktop with macOS (2.0 and later)
| UC Softphone Client | USB | Bluetooth Direct |
|---|---|---|
| Microsoft Teams | Yes | No |
| Zoom | Yes | No |
| Cisco Webex | No | No |
| Cisco Jabber Versions 12.9 and 14.3 only | No | No |
| Avaya Workplace Versions 3.36 only | Yes | No |
| Avaya One-X Agent Versions 2.5.16 only | No | No |
IMPORTANT: HP PCs running Windows 10 or Windows 11 with Realtek Bluetooth drivers installed support the full range of Bluetooth direct features. Other system configurations may support this feature, but they don't have full mute sync support in Zoom.
Update the AMD or Intel audio driver in your PC to the latest version to obtain full Call Control support for Zoom. For more information about the Bluetooth audio drivers to install or update, refer to HP Software and Drivers.
USB Video Devices
- Poly EagleEye Cube USB Camera
- Poly Studio E70
- Poly Studio P5, Studio P15, Studio P21
- Poly Studio R30
- Poly Studio USB Video Bar
- Poly Studio V12
- Poly Studio V52
- Poly Studio V72
- HP Webcams 430/435, 620/625, 960/965
Note: Support for Poly Studio P21 is deprecated in Studio Desktop 2.0 and later.
Devices that Support Pairing with Bluetooth Direct
Bluetooth Direct enables you to pair your supported Poly device quickly without the need for a USB adapter on HP laptops only.
HP Poly Studio Desktop 2.0, or later, allows you to customize device settings, update your device software, and perform call control actions on Zoom calls when you connect your supported device using Bluetooth Direct.
HP Poly Studio Desktop with macOS 2.2, or later, only allows you to customize device settings and update your device software when you connect your supported device using Bluetooth Direct. HP Poly Studio Desktop with macOS does not support call control when you connect your supported device using Bluetooth Direct.
IMPORTANT: All Windows 10 and Windows 11 HP laptops support Bluetooth Direct but some HP laptops may not have full mute sync support without updated Bluetooth audio drivers.
HP Poly Studio Desktop supports the use of Bluetooth direct with the following devices:
- Poly Voyager 4300 UC Series
- Poly Voyager Focus 2 UC Series
- Poly Voyager Free 20, Voyager Free 60 Series
- Poly Voyager Legend 30, Voyager Legend 50
- Poly Voyager Surround 80, Voyager Surround 85
Docking Stations (Public BETA)
HP Poly Studio Desktop 2.3 for Windows now enables users to customize Dock settings and update Dock software when connected via USB.
The following Docks are compatible with limited support:
- HP Thunderbolt 4 100W G6 Dock
- HP Thunderbolt 4 Ultra 180W G6 Dock
- HP Thunderbolt 4 Ultra 280W G6 Dock
HP Poly Studio Desktop 2.3 provides limited support for G6 Docks, which can either be managed via ITDM Cloud provisioning or directly by end-users when connected through USB.
When the Dock is initially onboarded to Lens Cloud via PIN code onboarding or Bulk provisioning via DHCP and subsequently connected to a PC through USB-C, device management capabilities are restricted, and Dock settings are disabled in the Studio Desktop app. This is determined by firmware design. However, if the Dock is connected exclusively via USB to a Windows PC, it can be managed using the Studio Desktop app, enabling access to the device manageability features such as Software Update, Settings, Rename device etc.
Known Issues
Intermittent issues have been identified with the Docks, resulting in incorrect device settings being displayed.